Frequently Asked Questions
How do I place an order for a shirt?
Ordering is easy! Simply find the design that you want on the main page, click on it, select your size and quantity, and click "Add to Cart". That will lead you to your Shopping Cart where you can close your transaction. That's it!
How do I access my account?
There is a "Login" link at the upper right hand corner. Simply click this link, and enter your login info on the left hand side. After logging in successfully, you will be returned to the homepage. Now in the upper right hand corner, a "My Account" link will have replaced the "Login" link. Click this link to access your account.
Can I see my previous orders?
Absolutely. Login to your account (see above question). If you scroll down past your stored shipping and billing addresses, you will see your previous orders listed under the heading "Previous Orders".
How can I check status/tracking on an order?
Go to the "Previous Orders" section in your account (see above question). Find the order you wish to check the status of, and click "view" in the right-most column. Under the "Shipping Details" section (next to the Shipping address), you will see the Status of the order as well as the method it was shipped. If the package was shipped via UPS, you will be able to track the package by clicking the tracking number, which is the very first piece of information after the order number at the top of the page. If the package was shipped via USPS, tracking is not available. Generally USPS takes anywhere from 3-7 business days from the day it was shipped. If your order still has not arrived after this time frame, please contact us via email with your name and order number and we will look into it right away.
How long will my order take to arrive?
All in stock orders ship by the end of the following business day. If a product is found out of stock you will be notified by email and refunded within 1 business day. Transit time of your order will depend on the shipping method selected. Generally, when shipped via USPS, you will receive your order on average 7-10 business days from date it was placed. USPS transit times are not guaranteed. If you select a UPS shipping option, your estimated order time will be presented to you at checkout before you finalize your purchase. If your order still has not arrived after this time frame, please contact us via email with your name and order number and we will look into it right away.How can I be sure that my credit card transaction is safe and secure?
We process credit card purchases through Authorize.net, a leading online payment gateway. Authorize.net is used in over 300,000 web sites around the world. With this system, you can rely on secure credit card transactions. As an added precaution, we do NOT store credit card information. This information needs to be entered each time you place an order for your financial safety.
What is your return policy?
Your satisfaction is guaranteed or we will refund your purchase price (minus shipping & handling) within the first 30 days of the date you place your order. If you need to return or exchange any item, please feel free to contact us at sales@sconnie.com and we will be happy to help you out.
How can I contact you?
For the quickest response, email us your comments, questions, or concerns. You may also call us between 9 a.m. and 5 p.m. EST at 800-242-4787, but generally we are quickest with email.
Does your apparel come in color combos not shown on the website?
Currently most of our apparel comes in the combinations shown. We are looking into expanding our color selection. E-mail us if you have a color combo suggestion. Also, special orders are always welcome. If you want a specific design on a specific style shirt or color, we can make it for you!
Can I add your URL to my web site?
You certainly can! We appreciate all the linkage you can give us.
Is there sales tax?
Orders shipped to WI, IA, IL, IN, MI, WV, KY, NC, & NE addresses will have appropriate sales tax added.
Will my personal data remain private after I order?
Any information you submit is 100% private and confidential and WILL NOT be sold, lent, or rented to other companies or third-parties. WE DO NOT STORE CREDIT CARD INFORMATION. Your trust and confidence is our number one priority. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we use Authorize.net to handle all online transactions. If you have any questions or concerns, please feel free to contact us at any time.
How much does shipping and handling cost?
Shipping and handling costs depend on your location and the method of shipping. Once at the checkout you'll be able to review your shipping & handling costs before you finalize your purchase. USPS Shipping and handling runs along the following flat rates and is added at the time of checkout: T-shirts: $4.99/each, Shorts and Tanks: $4.99/each, Hats: $4.99/each, Sweatshirts/Sweatpants/Game Bibs: $6.99/each, Headbands: $3.99/each. UPS Shipping and handling is based on your location and size of your order.
How do your sizes run?
Sizes run based on the type of garment you are ordering. For Basic shirts, we often times use the Gildan brand and for high end shirts, we often use the American Apparel brand. See below for size charts for both types of brand.
American Apparel General Mens Shirt Specs
American Apparel General Womens Shirt Specs
Yes, if you need a bigger size, in most cases we can accommodate you as a special order. Please email us with your request.
No comment…
The majority of our premium quality shirts and sweatshirts are standard unisex sizes. Some styles are printed on American Apparel products, which tend to run a little small. When applicable, take a look at the respective size chart, which is linked from the select product pages.
You will have the opportunity to enter a discount/promotion code upon checkout.
We strive to have the most up-to-date and thorough listing of downtown Madison drink specials. Please send any inaccuracies or updates to bars@sconnie.com.
Please email your request to bars@sconnie.com.
Is wholesale pricing available?
Yes, if you are a retailer or looking to make a big order, please email us at sales@sconnie.com for wholesale ordering information.
Why can I not place my order online?
If you are unable to reach a confirmation screen at the end of your purchase, your order has not been submitted and received. The cause of this is typically mismatched billing information.
Please be sure that the billing information you have entered in while placing your order, matches your credit card billing information and address exactly. For security reasons, the billing information must be an exact match for you to place an order on our secure websites.
Why do items in my cart disappear on checkout?
This problem is often caused by using an older browser, such as Internet Explorer 6.0. Please try placing your order using Mozilla Firefox, which can be downloaded for free here. You can also update your current IE browser, by choosing the "Tools" drop down menu, and selecting "Windows Update"; or you can download version 8.0 of internet explorer for free here.
I'm using a new version of Internet Explorer but my cart still keeps disappearing. What should I do?
This is due to a Microsoft update from 8/10/2010 that changes how often your browser looks for newer versions of our webpages. To fix this, in your browser, go to the “Tools” menu and select “Internet Options”.
Then click on the “Settings” button in the “Browsing History” section of the “General” tab.
Finally, have it check for newer versions of stored pages every time you visit the webpage and set the number of History days to store to 0.
If this doesn’t work, we suggest using another browser such as Firefox (free download).
Can I use a Visa/MasterCard Credit Card Gift Card?
We cannot guarantee that you will be able to use one of these gift cards because we are not able to verify billing information. However, these cards SHOULD work if you call the number on the back of the card and register your information with the company.
